Frequently Asked Questions

Are cargo bikes and scooters accepted?
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Yes, we accept all active mobility vehicles: bicycles, scooters, unicycles, skateboards, etc.
Electric scooters, however, are not accepted.

What happens if the event finishes later than expected?
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An event running longer than expected? No worries, we will extend our closing time to match the
event’s end time.

Do I need to lock my bike?
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Yes, you must use your own lock to secure your vehicle.

What happens if I don’t collect my bike before closing time?
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Our staff will lock your bike to a nearby fixed point (post, barrier, etc.) with a lock.
You can collect your bike by unlocking your own lock, ours will remain on-site.

Please note: after our closing time, your bike will no longer be under our supervision.

Can I leave my accessories on my bike?
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Yes, you can leave your accessories on your bike.

Can I cancel my reservation?
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Yes, your reservation is fully refundable up to 24 hours before our parking opens.

Comment réserver un stationnement ?
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Le service de réservation n'est pas encore disponible. Rendez vous sur la page Inscription pour être parmi les premiers à bénéficier de notre service !

Qui est à l'origine de ce projet ?
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Le projet Cyclope a été crée par une équipe d'entrepreneurs fervents utilisateurs du vélo en ville et partageant le problème suivant : renoncer à utiliser son vélo par crainte de se le faire voler.

Another question?